Before you write to us
If you've been reading through our Rollyspin coverage and something needs clearing up, this is the right page to start from. We put this contact route in place for questions about our own articles, our accuracy, or corrections to the facts we've published – not for account-level issues with the operator itself. Knowing that distinction before you send a message saves you a wasted reply and gets you the right answer faster.
Mobilityplans.eu is an independent information portal. We research and write about casino brands including Rollyspin, but we don't run the platform, hold player funds, or have any access to individual accounts. Once you understand that split, the rest of this page should point you in the right direction.
Questions for the operator, not for us
A good rule of thumb: if the question involves your own money, your own login, or a specific bet or spin you placed, it belongs with the operator, not with us. We can't check a deposit, chase a withdrawal, unlock a locked account or explain why a bonus didn't credit – we simply don't have the systems or the permissions to look at any of that.
- Deposit or withdrawal problems on your own account
- Bonus terms as they apply to a specific promotion you've claimed
- Verification or document requests you've received
- Technical faults while playing
- Closing an account or requesting a break
For all of the above, the operator's own support channels on its platform are the correct route – its live chat and support inbox are set up to handle exactly this, with access to your account that we simply don't have.
Our inbox
For everything editorial – a factual error you've spotted, a figure that looks out of date, a broken link, or feedback on how we've covered a bonus or a limit – email [email protected]. Tell us which page you were reading and, if it's a factual point, what you think should be corrected. We read every message that comes through this address.
We reply to genuine editorial queries within 48 hours. Messages that turn out to be account questions get redirected back to the operator rather than answered here, so including a little detail up front helps us route things properly the first time.
What happens after you write in
- You send your message to [email protected], including the page and topic.
- Our editorial team checks it against the source material behind the page in question.
- Where a correction is warranted, the page is updated and, if you've asked, we confirm back to you.
- Where the query is really an account matter, we point you to the operator's own support channels instead.
Complaints and disputes
If your issue is a dispute with the operator itself – a delayed payment, a disputed bonus, a closed account you feel was unfair – that has to be raised with the operator directly, through its own complaints process. As a review portal we have no standing to intervene in a dispute between a player and an operator, and we'd be misleading you if we implied otherwise.
Where gambling has stopped feeling like entertainment, that's worth acting on regardless of who you'd complain to. 18+ only, always: GamCare runs the free, 24/7 National Gambling Helpline on 0808 8020 133, and BeGambleAware offers free, confidential support and information for anyone worried about their own play or someone else's.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.